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How to Claim
 [Print]Date: 2015-02-04   Expiry: Unlimited to Unlimited    Hits:582

How to Claim

The claim and refund processes are simple, easy and quick.

Product Quality Issues

1. Submitting a claim

If your order’s quality does not meet the requirements contained in the contract before shipment, submit a claim right away. The supplier has 15 business days from the date of your claim submission to respond to you and offer a solution. Most of the time, the buyer and supplier can easily reach a resolution without valinked.com’s intervention. If the supplier does not respond or offer a solution, the buyer can ask valinked.com to step into the case and make a determination on the resolution of the problem.

2. Submitting a request for dispute determination.

Once you submit a request for valinked.com to make a determination on your dispute with the supplier, valinked.com will proceed to look into the matter and make a determination on the solution for the dispute. valinked.com has designated three product inspection companies (SGS, TUV Rheinland & Bureau Veritas) to conduct a third-party inspection of the products and you can engage any one of them to perform an inspection of the quality of your order. You are required to pay the inspection fee upfront. valinked.com’s determination on your dispute will reference the product inspection report issued by the inspection company.

3.100% refund of Trade Assurance Amount

If the supplier is found to be responsible for the quality issues related to your order, the inspection fee will be refunded to you, and the supplier should refund to you 100% of your deposit. If the supplier has for any reason delayed and/or refused to refund your deposit in full, valinked.com’s affiliated company will refund the Trade Assurance Amount to you in honor of the Trade Assurance program.

Late Shipment Claim

1. Submitting a claim

If your product is not shipped on time, submit a claim right away. The supplier has 15 business days from your submission to respond to you or offer a solution. Most of the time, the buyer and supplier can easily reach a resolution without valinked.com’s intervention. If the supplier does not respond or offer a solution, the buyer can ask valinked.com to step into the case and make a determination on the solution of the problem..

2. Submitting a request for dispute determination.

Once you submit a request for valinked.com to make a determination on your dispute with the seller, valinked.com will proceed to look into the matter and make a determination on the solution for the dispute. valinked.com will ask both buyer and seller to provide sufficient evidence to support their case.

3. 100% refund of Trade Assurance Amount

If the supplier is found to be responsible for the quality issues related to your order, the inspection fee will be refunded to you, and the supplier should refund to you 100% of your deposit. If the supplier has for any reason delayed and refused to refund your deposit in full, Alibab.com affiliated company will refund the Trade Assurance Amount to you in honor of the Trade Assurance program.

 


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